<?php

namespace App\Models;

use App\Observers\TicketObserver;
use Illuminate\Database\Eloquent\Attributes\ObservedBy;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use OwenIt\Auditing\Contracts\Auditable;

#[ObservedBy([TicketObserver::class])]

class Ticket extends Model implements Auditable
{
    use \App\Models\Traits\Auditable, HasFactory;

    protected $fillable = [
        'subject',
        'status',
        'priority',
        'department',
        'user_id',
        'assigned_to',
        'service_id',
    ];

    public function user()
    {
        return $this->belongsTo(User::class);
    }

    public function assignedTo()
    {
        return $this->belongsTo(User::class, 'assigned_to');
    }

    public function service()
    {
        return $this->belongsTo(Service::class);
    }

    public function messages()
    {
        return $this->hasMany(TicketMessage::class);
    }
}